the thermo pot

Guys.This is real. I have a thermo pot. but the button all not functioning and i dont know why. my mum said that happened since yesterday morning. so i decided to call the service centre. Erm. Cornell Service Center. LOL!

first, i called the malacca one.
*M = me myself, stalie. *O = the operator

M : hello. is this cornell service centre?
O : Sorry. this is "PANASONIC" service centre.
M : okay. thanks.

i was like kinda. shock? how come i called a panasonic centre instead of the cornell centre while i was refer to the warranty card. then i decided to call the petaling jaya one. *du du..* ah ah. nobody picks up my call. fine. then i called the penang one.

M : hello. is this cornell service centre ?
O : Yes. how can i help you?
M : i have a thermo pot. but the button is not functioning. i was wondering which service centre should i send to.
O : .... ( mayb due to the low signal. i couldn't hear what she said )
erm. we have 2 service centre. one at " Pararut " and another one at "Jelubu "

* i was thinking : huh? jelubu? so near one?

M : Jelubu one? can you please give me the jelubu service centre contact number?
O : Miss. you are calling the JELUGOH service centre right now.

* huh? Jelebu or Jelugoh. and where is it? *

M : oh. im sorry. then how about the "PARARUT " one? where is it located? i mean which state?
O : It is just opposite the shell station.

*what? there are so many shell station in Msia and you are trying to ask me to look one by one? *

M : Nono. i mean which state?
O : Huh? im sorry. what what state?
M : State. like erm NS. Malacca. Selangor.
O : Owh.. you are from Malacca?
M : No. from NS.
O : NS? where is it located? and which place it near to?

* oh my god! you dont even know where is negeri sembilan. have you ever study geography before? *

M : It is near to KL or malacca.
O : Oh. then you can send it to malacca service centre or the petaling jaya one.
M : Malacca? where is the service centre located?
O : Tmn. Peringgit Jaya.

* i look through the warranty card again. owh ya. peringgit jaya. but i called there just now. they are the panasonic one. (=.=) *

M : I'm sorry. i've called the malacca one just one. but they said there is Panasonic service centre.
O : Oh no. is PENSONIC service centre. Cornell products are PENSONIC products. they are under PENSONIC one.
M : okay. thanks.

* what? PENSONIC? and not Panasonic? damn. why couldn't you guys try to name it nicely. Pensonic and panasonic sounds alike. somemore we are talking on the phone. how do i know if you were saying Pensonic while i only get to know Panasonic. ==' *